Privacy Policy

1. Overview

Brava Toolworks (a division of SSR Limited) is committed to protecting your privacy and handling your personal data responsibly.

This policy explains how we collect, store, and use your information when you visit our website, make a purchase, or contact us.

2. Who We Are

Brava Toolworks is a trading division of SSR Limited, registered in England and Wales (Company No. 3983612).

Registered office: Meridian House, Blackwater, Hampshire, GU12 4DL, United Kingdom.

Email: hello@bravatoolworks.co.uk

3. Information We Collect

We collect information that allows us to process your orders and provide customer service, including:

Your name, address, and contact details
Payment and billing information (handled securely via Shopify Payments, PayPal, or other authorised processors)
Purchase history and communication preferences
Technical data such as your browser type, device, and IP address (for security and analytics)

We never collect unnecessary information, and we do not store full payment card details on our servers.

4. How We Use Your Data

We use your information to:

Process and deliver your orders
Communicate updates and respond to queries
Manage returns, refunds, and warranty claims
Improve our website and service experience
Send relevant marketing emails (only if you’ve opted in)

5. Sharing Your Information

We only share your data when necessary to complete your order or support our service:

Payment processors (e.g. Shopify Payments, PayPal)
Delivery and logistics providers
IT and analytics partners who help us maintain our systems

We never sell or rent your personal data to third parties.

6. Marketing Preferences

If you sign up for our newsletter or marketing communications, you can unsubscribe at any time using the link in any email or by contacting us directly at hello@bravatoolworks.co.uk.

7. Data Retention

We retain order and account data only as long as necessary to comply with accounting and legal obligations.

When no longer required, data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your shopping experience, such as remembering your basket contents and preferences.

You can manage or disable cookies in your browser settings, but some site functions may not work correctly without them.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access a copy of your personal data
Request correction or deletion of your information
Restrict or object to certain types of processing
Withdraw consent for marketing at any time

To exercise your rights, please email hello@bravatoolworks.co.uk.

10. Security

We use secure encryption, SSL technology, and industry-standard measures to protect your personal information from unauthorised access, loss, or misuse.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practice.

The latest version will always be available on our website.

12. Contact

If you have any questions or concerns about this policy or your data, contact:
Data Controller: Brava Toolworks (A Division of SSR Limited)

Email: hello@bravatoolworks.co.uk

Address: Meridian House, Blackwater, Hampshire, GU12 4DL